01 Jan Discuss the GAPS model of service quality and use it to diagnose some possible causes of gaps in service quality in a management consultancy and a hospital Consider how these gaps could be addressed
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Discuss the GAPS model of service quality, and use it to diagnose some possible causes of gaps in service quality in a management consultancy and a hospital. Consider how these gaps could be addressed.
Effective perceptions management can enhance the satisfaction levels of the customers waiting to be served. Evaluate managerial applications of queue psychology using examples from a theme park and a bank.
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